Refund policy

La Reinna Return, Exchange & Refund Policy

At La Reinna, customer satisfaction is important to us. If your order is not suitable, you may request a return, exchange or refund in accordance with the terms below.

Return Policy

Return Eligibility

Returns must be requested within 14 days of receiving your order.

To qualify for a return, the item must be:

  • Unused and unwashed

  • Unworn and free from stains, damage, perfume or signs of use

  • In its original condition

  • Returned with all original tags and packaging

  • Accompanied by valid proof of purchase

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customised or personalised items

  • Personal-care products

  • Items clearly marked as non-returnable on the product page

Return Shipping Costs

Defective, Damaged or Incorrect Items

If you receive a defective, damaged or incorrect item, La Reinna will cover the applicable return shipping cost.

Please contact us as soon as possible and provide clear photographs or videos showing the issue.

Size, Colour, Style or Change of Mind

For returns requested due to size, colour, style preference or change of mind, the customer is responsible for the return shipping cost.

International Returns

International customers are responsible for arranging and paying for return shipping unless the item received is defective, damaged or incorrect.

Shipping fees, customs duties, taxes and import charges are non-refundable.

Exchange Policy

We offer a one-time exchange for:

  • Size changes

  • Colour changes

  • Defective or damaged items

  • Incorrect items received

All exchange requests must be submitted within 14 days of delivery.

The returned item must be unused, unwashed and in its original condition with all tags and packaging intact.

Exchanges are subject to product availability.

For size or colour exchanges, the customer is responsible for the applicable return and redelivery shipping charges.

If the exchange is required because of a defect or an error made by La Reinna, we will cover the applicable shipping costs.

The replacement item will be dispatched only after the original item has been received and inspected by our team.

Refund Policy

Refund Eligibility

Refund requests must be submitted within 14 days of delivery.

Returned items must meet all return eligibility conditions. Refunds will be approved only after the item has been received and inspected by our team.

Defective, Damaged or Incorrect Items

If an item is confirmed to be defective, damaged or incorrect, a full refund will be issued, including any applicable original and return shipping costs.

Size, Colour, Style or Change of Mind

For approved returns requested due to size, colour, style preference or change of mind, the refund will be issued after deducting any applicable return shipping charges.

Original shipping charges are non-refundable unless the item received was defective, damaged or incorrect.

Refund Processing

Approved refunds are normally processed within 5–7 working days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, approved refunds will be provided as store credit.

UAE Returns

Returns within the UAE may be arranged through our logistics partner.

For size, colour, style or change-of-mind returns, the applicable pickup or return shipping charge will be paid by the customer.

Cash on Delivery refunds will be issued as store credit.

GCC Returns

We accept eligible returns from Kuwait, Saudi Arabia, Bahrain, Oman and Qatar within 14 days of delivery.

Customers are responsible for the return shipping cost unless the item is defective, damaged or incorrect.

Any applicable customs duties, taxes or import charges are non-refundable.

Cash on Delivery refunds, where applicable, will be issued as store credit.

International Returns

International returns must be requested within 14 days of delivery.

Customers must arrange and pay for the return shipment unless the item received is defective, damaged or incorrect.

We strongly recommend using a reliable and trackable courier service. La Reinna is not responsible for returned packages that are lost or damaged during transit.

Customs duties, taxes, import charges and original shipping fees are non-refundable.

How to Request a Return or Exchange

To request a return or exchange, please email:

info@lareinna.com

Please include:

  • Your order number

  • The item you wish to return or exchange

  • The reason for the request

  • Clear photographs or videos if the item is defective, damaged or incorrect

Our customer-care team will respond within 1–2 working days with the return instructions.

Please do not send an item back without receiving return instructions from our team.

Important Information

La Reinna reserves the right to refuse a return, exchange or refund if:

  • The request is made after the 14-day return period

  • The item has been worn, washed, altered or damaged

  • Tags or original packaging are missing

  • The item shows signs of perfume, stains or use

  • The returned item does not meet the conditions stated in this policy

Contact Us

For assistance with returns, exchanges, refunds or sizing, please contact our customer-care team at:

Email: info@lareinna.com

Please include your order number so that we can assist you efficiently.